Effective Date: 25 October 2025
Last Updated: 25 October 2025
Welcome to DJOURN EKART PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).
These Terms & Conditions (“Terms”, “Agreement”) govern your access to and use of our website, mobile application, and related services (collectively, the “Platform”).
By using our Platform, purchasing products, or engaging with our services, you agree to these Terms. Please read them carefully before proceeding.
If you do not agree to these Terms, you may not access or use our Platform.
1. Company Information
Business Name: DJOURN EKART PRIVATE LIMITED
Registered Address: Plot No. 60, 1st Floor, Block-C, Wazirpur Industrial Area, Delhi – 110052
Email: djournekart@gmail.com
Phone: 83830 03760
Country: India
2. Eligibility
- You must be at least 18 years of age to access or use this Platform.
- By using our services, you confirm that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
- If you are using our website on behalf of a business entity, you represent that you are authorized to bind that entity to these Terms.
3. Use of the Website
You agree to use the Platform only for lawful purposes. You shall not:
- Use the website for fraudulent or illegal activities
- Copy, modify, or distribute any part of the Platform without authorization
- Attempt to gain unauthorized access to our servers or systems
- Upload or transmit harmful code, viruses, or malware
Violation of these Terms may result in termination of access and possible legal action.
4. Account Registration
To make purchases, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of your login credentials
- Immediately notify us of any unauthorized use of your account
You are responsible for all activities that occur under your account.
5. Product Information
We make every effort to display accurate product descriptions, images, and pricing.
However, minor variations may occur due to photography, lighting, or display settings.
We reserve the right to:
- Correct typographical or pricing errors
- Modify or discontinue products at any time without prior notice
All products are subject to availability.
6. Pricing and Payment
- All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
- Payment must be made through our authorized and PCI-DSS compliant payment gateways.
- You agree to provide valid and accurate payment information.
- Orders will be processed only after payment confirmation.
We reserve the right to cancel any order in case of suspected fraud or payment discrepancies.
7. Order Acceptance and Fulfilment
An order confirmation does not signify our acceptance of your order.
Your order is considered accepted only when it is shipped and a dispatch confirmation is sent to you.
We may refuse or cancel any order due to:
- Product unavailability
- Pricing or description errors
- Suspected fraudulent transactions
If payment has been made, the amount will be refunded in accordance with our Refund Policy.
8. Shipping and Delivery
- Shipping timelines vary depending on your location and logistics partners.
- We will provide tracking details once the order is dispatched.
- Delivery delays caused by natural disasters, strikes, or courier issues are beyond our control.
You agree to provide accurate delivery details and to be available to receive the package.
9. Cancellations, Returns, and Refunds
Please refer to our Cancellation, Refund, and Return Policy available on our website for detailed terms regarding:
- Order cancellations before dispatch
- Return eligibility
- Refund timelines and methods
We reserve the right to reject return or refund requests that do not meet our policy criteria.
10. Intellectual Property Rights
All content on this Platform, including text, graphics, logos, designs, product images, and software, is the property of DJOURN EKART PRIVATE LIMITED and is protected under the Copyright Act, 1957 and other applicable intellectual property laws.
You may not copy, reproduce, or use any content without written permission.
11. Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our services or products.
- Our total liability shall not exceed the amount paid by you for the product in question.
- We are not responsible for any loss or damage caused by third-party service providers such as couriers or payment gateways.
12. Indemnification
You agree to indemnify and hold harmless DJOURN EKART PRIVATE LIMITED, its directors, employees, and affiliates from any claims, damages, losses, or liabilities arising out of:
- Your breach of these Terms
- Your violation of laws or third-party rights
- Your misuse of the Platform
13. Third-Party Links
Our website may contain links to third-party websites or services. We do not control or endorse the content, policies, or practices of these websites. Accessing them is at your own risk.
14. Privacy and Data Protection
Your use of this Platform is governed by our Privacy Policy, which explains how we collect and handle your personal data. By using our services, you consent to such data handling practices.
15. Force Majeure
We are not liable for any delay or failure in performance caused by events beyond our control, including acts of nature, war, strikes, pandemics, government restrictions, or system failures.
16. Termination
We may suspend or terminate your access to the Platform at any time if:
- You breach these Terms
- We are required to do so by law
- Our operations are discontinued
Upon termination, your right to use the Platform ceases immediately.
17. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
In the event of any dispute, it shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
18. Dispute Resolution
In case of disputes or grievances, please contact our Grievance Officer:
Name: [Appoint Grievance Officer Name]
Email: djournekart@gmail.com
Address: Plot No. 60, 1st Floor, Block-C, Wazirpur Industrial Area, Delhi – 110052
We aim to resolve complaints within 30 business days of receipt.
19. Amendments
We may update or modify these Terms & Conditions at any time without prior notice. The revised version will be posted on this page with an updated “Effective Date”. Continued use of our services after such changes constitutes acceptance of the new Terms.
20. Contact Us
If you have any questions, concerns, or feedback about these Terms, please reach out to us at:
DJOURN EKART PRIVATE LIMITED
Plot No. 60, 1st Floor, Block-C,
Wazirpur Industrial Area, Delhi – 110052
📧 djournekart@gmail.com
📞 83830 03760