Privacy Policy

Effective Date: 25 October 2025
Last Updated: 25 October 2025

This Privacy Policy explains how DJOURN EKART PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects the personal information of customers and visitors (“you”, “your”) when using our website, mobile application, or related services (“Platform”).

By using our Platform, you acknowledge and agree to the terms of this Privacy Policy.

1. Company Information

Business Name: DJOURN EKART PRIVATE LIMITED
Registered Office: Plot No. 60, 1st Floor, Block-C, Wazirpur Industrial Area, Delhi – 110052
Email: djournekart@gmail.com
Phone: 83830 03760
Country: India
Jurisdiction: Laws of India

2. Information We Collect

We collect and process the following categories of information to operate effectively and provide the best experience:

A. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Payment and Transaction Details (excluding card or banking credentials)

  • Order and Purchase History

B. Technical and Usage Data

  • IP Address

  • Browser and Device Information

  • Operating System

  • Cookies and Web Beacons

  • Referring URLs and Site Navigation Patterns

C. Optional Information

If you contact customer support, submit feedback, or participate in promotions, we may collect additional details voluntarily shared by you.

3. How We Collect Information

We collect information through:

  • Website forms during registration or checkout

  • Communication via email, chat, or phone

  • Cookies and analytics tools

  • Payment gateway interactions

  • Customer surveys or promotional campaigns

4. Purpose of Data Collection

We use your information only for lawful purposes, including:

  1. Processing and fulfilling your orders

  2. Managing delivery and returns

  3. Sending order confirmations, invoices, and updates

  4. Providing customer support

  5. Improving our website and shopping experience

  6. Preventing fraud or unauthorized transactions

  7. Complying with applicable legal or regulatory requirements

  8. Sending marketing or promotional offers (with consent)

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with:

  1. Payment Gateways and Financial Institutions:
    For secure payment processing and fraud prevention.

  2. Courier and Logistics Partners:
    To deliver your products and communicate tracking updates.

  3. IT and Marketing Service Providers:
    Who assist in managing our platform, data analysis, and customer communication.

  4. Regulatory or Law Enforcement Authorities:
    When required to comply with applicable laws, court orders, or investigations.

All third parties are contractually obligated to protect your data and use it solely for the specified purpose.

6. Security Measures

We use advanced technical and organizational security measures to protect your personal data, including:

  • SSL (Secure Socket Layer) encryption on our website

  • Secure and PCI-DSS-compliant payment gateways

  • Limited and role-based internal data access

  • Regular system audits and malware scans

However, you acknowledge that no online data transmission can be guaranteed 100% secure, and you use our services at your own discretion.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions

  • Fulfill legal and regulatory obligations

  • Resolve disputes

  • Maintain records for taxation or audit purposes

Once data is no longer required, it is securely deleted or anonymized.

8. Use of Cookies

Cookies help us:

  • Recognize returning users

  • Personalize your shopping experience

  • Improve website performance

You can choose to disable cookies in your browser settings, though some features may not function properly as a result.

9. Your Rights

As a user, you have the right to:

  • Access and obtain a copy of your personal data

  • Request correction or deletion of incorrect data

  • Withdraw consent for marketing communication

  • Object to processing for legitimate reasons

For exercising these rights, please contact us at djournekart@gmail.com with the subject line “Data Request – [Your Name]”.

10. Data Transfer

We do not transfer personal data outside India unless required for processing by service partners, in which case, equivalent data protection safeguards are maintained as per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

11. Children’s Privacy

Our services are intended for individuals 18 years and above. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us for deletion.

12. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their respective privacy policies.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in business, legal, or technical requirements. Any updates will be posted on this page with a revised “Effective Date.”

14. Grievance Officer

In compliance with the Information Technology Act, 2000 and IT Rules, 2011, the Grievance Officer for DJOURN EKART PRIVATE LIMITED is:

Name: [Appoint Grievance Officer Name]
Email: djournekart@gmail.com
Address: Plot No. 60, 1st Floor, Block-C, Wazirpur Industrial Area, Delhi – 110052

The Grievance Officer shall address complaints within 30 days of receipt.

15. Contact Us

If you have any queries regarding this Privacy Policy or data usage, please contact:

DJOURN EKART PRIVATE LIMITED
Plot No. 60, 1st Floor, Block-C,
Wazirpur Industrial Area, Delhi – 110052
📧 djournekart@gmail.com
📞 83830 03760

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