Effective Date: 25 October 2025
Last Updated: 25 October 2025
Welcome to DJOURN EKART PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).
This Shipping & Delivery Policy (“Policy”) explains how we process, handle, and deliver customer orders placed through our website and associated online platforms (“Platform”).
By placing an order with us, you agree to the terms and conditions outlined below.
1. Company Information
Business Name: DJOURN EKART PRIVATE LIMITED
Registered Address: Plot No. 60, 1st Floor, Block-C, Wazirpur Industrial Area, Delhi – 110052
Email: djournekart@gmail.com
Phone: 83830 03760
2. Serviceable Locations
We currently ship products across India, covering most major cities and postal codes through our trusted delivery partners.
International shipping is not available at this time.
If your location is not serviceable, our support team will contact you for alternate arrangements or order cancellation with a full refund.
3. Order Processing Time
- Orders are typically processed within 1–3 business days (excluding Sundays and public holidays) after successful payment confirmation.
- Orders placed after 5:00 PM will be processed the next working day.
- Processing delays may occur during high-demand seasons, festive sales, or stock replenishment periods.
Once your order is processed and dispatched, you will receive an email or SMS with tracking details.
4. Shipping & Delivery Time
We partner with leading logistics companies to ensure timely delivery of your products.
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3 – 5 business days |
| Tier-2 & Tier-3 Cities | 5 – 7 business days |
| Remote / Rural Areas | 7 – 10 business days |
Note: Delivery times are estimates only and may vary due to factors beyond our control (such as courier delays, natural disasters, or strikes).
5. Shipping Charges
- Free Shipping: Available on selected products or order values as displayed on the website.
- Standard Shipping Fee: May apply based on order weight, location, or delivery partner charges.
- Shipping charges, if applicable, will be clearly mentioned at checkout before payment confirmation.
- In case of any delivery restrictions or surcharges (for remote areas), our team will inform you prior to dispatch.
6. Order Tracking
- Once your order is shipped, a tracking number and courier details will be shared via email or SMS.
- You can track your shipment on the courier partner’s website or through the “Track Order” section of our website.
- Please allow up to 24 hours for tracking details to reflect after dispatch.
7. Delivery Attempts
- Our courier partner will make up to two delivery attempts at your shipping address.
- If the package remains undelivered after two attempts, it will be returned to us.
- In such cases, re-delivery may incur additional shipping charges, or we may issue a refund (excluding original shipping cost).
8. Delivery Verification
At the time of delivery:
- The customer must verify the product packaging for tampering or visible damage before accepting delivery.
- If the package appears damaged or tampered with, please refuse delivery and contact us immediately at djournekart@gmail.com.
- Acceptance of a damaged package will be deemed as successful delivery and may limit your eligibility for a return or refund.
9. Multiple Shipments
For orders containing multiple products, we may dispatch items separately depending on stock availability or warehouse location.
You will receive separate tracking details for each shipment, if applicable.
10. Incorrect Address or Non-Availability
Please ensure that your shipping address, pin code, and contact number are accurate at checkout.
We are not responsible for:
- Failed deliveries due to incorrect or incomplete address details,
- Non-availability of the recipient during delivery attempts, or
- Refusal to accept delivery.
In such cases, re-delivery or refund will be processed as per our Return & Refund Policy.
11. Delay in Delivery
While we strive to ensure prompt delivery, we cannot be held liable for delays caused by:
- Courier service provider delays
- Incorrect or incomplete shipping addresses
- Natural calamities, strikes, lockdowns, or government restrictions
- Public holidays and peak season backlogs
In case of an unexpected delay beyond 10 working days, please reach out to us at djournekart@gmail.com or 83830 03760, and we will assist you promptly.
12. Ownership and Risk
Once the order is handed over to the courier service, ownership and risk of loss pass to the customer.
However, we will make reasonable efforts to track and resolve any delivery-related issues on your behalf.
13. Out-of-Stock or Unavailable Items
If an item in your order becomes unavailable after purchase:
- You will be notified via email or phone.
- You may choose a replacement, store credit, or full refund.
- Refunds for unavailable items will be processed within 7–10 business days.
14. Packaging Standards
All products are packed securely using industry-standard protective materials to prevent damage during transit.
If you receive a damaged package, please report it within 48 hours of delivery along with images for verification.
15. Change of Delivery Address
If you wish to change your shipping address:
- You must notify us before the order is dispatched.
- Once dispatched, we cannot modify the shipping details.
Address change requests can be emailed to djournekart@gmail.com quoting your Order ID.
16. Force Majeure
DJOURN EKART PRIVATE LIMITED shall not be held responsible for delays or failure to deliver due to circumstances beyond its control, including but not limited to:
- Natural calamities (floods, earthquakes, etc.)
- Strikes, lockdowns, or curfews
- War or civil unrest
- Technical breakdowns or network failures
17. Contact Us
For shipping or delivery-related queries, please contact:
DJOURN EKART PRIVATE LIMITED
Plot No. 60, 1st Floor, Block-C,
Wazirpur Industrial Area, Delhi – 110052
📧 djournekart@gmail.com
📞 83830 03760